Online shopping and courier services are pretty much attached at the hip, something that many of the interstate couriers in Melbourne and across the country can attest to.
Couriers Please, an Aussie courier company that handles interstate couriers in Melbourne and across the country, recently commissioned a survey on the matter. The company asked for a survey of an independent, nationally representative panel of 1021 Aussies who have shopped online at least three times within a six month time period, in order to see what they thought of the country’s e-commerce industry.
According to the survey’s results, a lot of Aussies think that the e-commerce market has some improvements to make before they opt to rely on it more. The answers by the respondents range from more flexible delivery options, to better return policies and sizing guides, among other suggestions.
About three in every four respondents (74%), stated that they would expect online retailers to offer free returns on their items in order to get them to consider shopping online exclusively, while about 65% of the respondents believe that the retailers should allow them to return or swap any items, even sale items, should they find the need to.
Many online retailers still enforce the ‘no returns on sale items’ policy, nor do they provide refunds or compensation for faulty items that they have highlighted.
Other improvements the respondents have stated they want from online retailers were better sizing guides and clearer product images on sites, both with 57% of respondents choosing them, as well as more flexible delivery options, chosen by 44% of the respondents.
Few shoppers were concerned about online security and the need for better payment options, with 33% and 24% of respondents, respectively, choosing these options as a necessary improvement.
Notably, only 6% of the respondents stated that they were completely content with their online shopping experience and believed that nothing actually needed changing.
CP CEO Mark McGinley said that with more Aussies willing to opt for online shopping, it’s important that courier companies, interstate couriers in Melbourne and online retailers listen to their feedback in order to help enhance their e-commerce experience.