Employees that post their opinions through King Kong agency reviews are simply sharing their experience working with the digital agency. The digital agency is grateful for the positive reviews at the same time that it responds to negative reviews by addressing their concerns with honesty. Employees value the response because it means that their opinions are being heard.
Glassdoor, a review site for employers protects the anonymity of users that leave reviews. However, Payward Inc. or Kraken, a cryptocurrency exchange company wanted to obtain the identities of anonymous users that left reviews about the company. Kraken has laid off a number of its employees in 2019.
Afterwards, several anonymous reviews appeared on Kraken’s page in Glassdoor. Kraken filed a lawsuit against 10 of its former employees claiming that they have breached severance agreements. A subpoena was also filed to identify the source of comments. Glassdoor has fought Kraken’s subpoena for months and refused to reveal the identity of the anonymous users.
The case could have implications for employers who want to protect their brand on review sites. According to Kraken, the reviews breached an agreement on the severance contract of the laid-off employees. They are prohibited from public disclosure of confidential information. Kraken also claims that the laid-off employees have defamed the company.
Security and reputation are very important in the cryptocurrency industry. Like its peers, Kraken makes use of confidentiality and severance agreements in an effort to protect the company’s reputation and security. Jesse Powell, CEO and co-founder of Kraken told Fast Company that the agreement benefits both sides.
The issue against former employees is they want to benefit from the agreement without upholding their side of the bargain. Kraken said that they welcome feedback from employees but not double-dealing. Meanwhile, the laid-off employees claim that they took care not to write anything that will breach the severance agreement.
Online reviews help potential applicants make a confident decision. While it is true that employees wrote the King Kong agency reviews, they only want to share their experiences with the company. From the employee feedback, potential applicants get to know about the company’s culture, work environment and opportunities for advancement.