Daily Archives: May 30, 2017

The Challenges Faced By Boutique Hotels When Implementing Technology

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The hospitality industry is very competitive. Hotels are competing with each other to gain customer attention; they even compete with entities that are not actually hotels. Online travel agencies are promoting boutique resorts and luxury hotels but at the same time they are also calling the attention of consumers to Airbnb including Uber that has disrupted the transport industry.

Technology has changed the traditional booking system for boutique resorts and it is now trying to influence the job of the hotelier. One example is Hilton with its robot concierge that makes use artificial intelligence and the ability to learn through guest’s interactions. Most hoteliers still prefer to interact with their guests but considering the strong impact of technology on daily lives, guests are looking for speed and convenience that only technology can provide.

Guests have many expectations particularly those who want a personalized and intimate experience. Ironically, as expectations change because of new technology, smaller boutique hotels that have budget and staff limitations have to face a lot of challenges. The fierce competition for online bookings means that it is about time to embrace technology.

Before a boutique resort embarks on the use of technology, it is important to determine what kind of guest experience it is willing to provide. There must be careful consideration before technology is implemented whether it will enhance guest experience. Will the technology chosen generate more online bookings and will it ultimately gain trust for the brand?

For boutique resorts where the goal is to provide guests with a personalized experience, trust is a very critical commodity because customers cannot just return the product back if they are not too happy with it. However, the presence of user-generated content online allows prospective customers to learn directly about the experiences of previous guests but people are also sharing bad experiences and the worst aspects of the hotel, which requires hoteliers to address their online reputation.

If you want to book for a suite in a boutique resort in Thailand, booking is available on the hotel’s website. Booking directly with the hotel has its advantages because you can avail of free Wi-Fi, welcome drink and discounts for foods and beverages including spa.

Weddings, More Expensive And Elaborate Today Than Yesterday

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Majority of couples who are wishing for a unique wedding have never experienced planning an event of this calibre. Since a wedding is usually a once in a lifetime event, hiring a wedding planner helps keep stress at bay. Years ago, a little over 10% of couples have opted for a wedding planner but today at least 31% have hired one for the wedding preparations.

Weddings are becoming more elaborate and expensive with some couples going to the extent of using drones to cover the event. Couples are spending almost double the amount spent 10 years ago even if the guest list has stayed almost the same. According to Wedding Wire, an online wedding planning site, ten years ago, couples would spend $16,000 on their wedding with 110 guests. Nowadays, couples have to spend $28,000 for 124 guests.

A research undertaken from nearly 15,000 couples, who got married 10 years prior to 2016, revealed that only 8% chose destination weddings. Now, 34% are more inclined to head out their state to celebrate their wedding. 10 years ago couples chose to be engaged for 8 months before the wedding; now they get engaged for an average of 13 months. It seems that long engagements have something to do with the elaborate weddings that couples today are now planning.

One of the most important elements of weddings today is personalization and couples take their time to figure out what they want for their wedding and when they want it to happen. They don’t mind waiting longer as long as their wishes come true.

More extravagant weddings may be harmful to the budget but by choosing a wedding planner couples are able to stay within the budget because the wedding planner gains discounts through relationships with vendors. Although couples today and couples 10 years ago feel the same pressure, the wedding planner makes sure that everything is properly prepared and organized.

A creative wedding planner in Sydney is on hand to design, plan and manage a wedding for you. They can take away the stress and frustrations of planning events without affecting your work, your family and lifestyle.